Complaints and Feedback
We value your input and welcome your feedback to help us improve our services
At JNJ Community Support Services your voice matters.
We are committed to delivering respectful, person-centred support, and we welcome feedback about your experience with our services. If something has not met your expectations, we want to know. If something has gone well, we would also love to hear that.
You can use this form to submit a complaint, raise a concern, share feedback, or make a suggestion. All submissions are taken seriously and handled confidentially. We aim to respond promptly and work with you toward a fair and practical resolution.
You may choose to remain anonymous if you prefer. Please note that anonymous submissions may limit our ability to fully investigate the matter.
If you would prefer to speak with someone directly, you can contact us by phone or email. You also have the right to raise concerns with the NDIS Quality and Safeguards Commission at any time.
We are here to listen — and to improve.