Privacy Policy

Because your privacy matters to us

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Effective Date: 17/02/2026

JNJ Community Support Services (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of all participants, clients, carers, employees and stakeholders.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches scheme, and relevant NDIS Practice Standards.

1. WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information that is necessary to provide disability and support services. This may include:

  • Full name
  • Date of birth
  • Residential address and contact details
  • Emergency contact details
  • NDIS participant number
  • Health information and medical history
  • Disability information
  • Support plans and assessments
  • Cultural background where relevant to care
  • Financial and billing information
  • Incident reports
  • Feedback and complaints

Because we provide disability support services, some information we collect is classified as sensitive information, including health and disability information.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

  • Directly from you or your authorised representative
  • Through the NDIS portal and referral systems
  • From healthcare providers with your consent
  • From government agencies where legally permitted
  • During service delivery and support planning
  • Through our website (if applicable)

We only collect information that is reasonably necessary to provide services or meet our legal obligations.

3. WHY WE COLLECT PERSONAL INFORMATION

We collect and use personal information to:

  • Deliver disability and community support services
  • Develop, review and manage individual support plans
  • Comply with NDIS requirements and regulatory obligations
  • Manage billing and payments
  • Communicate with participants and carers
  • Ensure participant safety and quality of care
  • Respond to complaints or incidents
  • Meet reporting and legal requirements

We will not use your personal information for unrelated purposes without your consent, unless required by law.

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

  • The National Disability Insurance Agency (NDIA)
  • Government or regulatory bodies as required by law
  • Healthcare professionals involved in your care
  • Contractors or service providers assisting in service delivery
  • Accountants, auditors, insurers or legal advisors
  • Law enforcement agencies where legally required

We do not sell or trade personal information.

5. STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes:

  • Secure electronic systems with password protection
  • Restricted staff access to client information
  • Secure storage of physical records
  • Staff confidentiality agreements
  • Secure destruction or de-identification of records when no longer required

We comply with the Notifiable Data Breaches scheme and will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a data breach is likely to result in serious harm.

6. ACCESS AND CORRECTION

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or outdated information

Requests should be made in writing. We will respond within a reasonable timeframe. In limited circumstances, access may be refused where permitted by law, and we will provide reasons if this occurs.

7. WEBSITE INFORMATION (IF APPLICABLE)

If you visit our website, we may collect limited information such as:

  • IP address
  • Browser type
  • Pages visited

This information is used to improve website performance and user experience.

Our website may use cookies. You can disable cookies in your browser settings.

8. PRIVACY COMPLAINTS

If you believe we have breached your privacy rights, you may lodge a complaint by getting in touch in writing via our Contact Form.

We will investigate and respond promptly.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

9. CONTACT DETAILS

JNJ Community Support Services

Phone: (07) 4138 7645
Email: admin@jnjss.com.au

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version will be available on our website or provided upon request.